Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") are a binding agreement between you, on behalf of the business you represent ("Customer," "you"), and Alalai LLC ("Alalai," "we," "us"), a limited liability company with its principal place of business at 30 Montgomery St, Suite 1200, Jersey City, NJ 07302-3829.

By creating an account, accessing, or using Alalai's AI receptionist platform and related services (the "Service"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. The Service

Alalai provides an AI-powered virtual receptionist that answers phone calls on your behalf, using third-party voice AI and telephony infrastructure. Depending on your configuration, the Service may: answer and converse with callers, answer questions using a knowledge base you provide, schedule and manage appointments, take and route messages, and transfer live calls to phone numbers or contacts you authorize.

The Service is provided on a subscription basis, with features, usage limits, and pricing described on our website or in your order form, which may change from time to time as described in these Terms.

3. Accounts & Eligibility

You must be at least 18 years old and have authority to bind the business you represent to use the Service. You agree to provide accurate, current information when registering, and to keep your login credentials confidential. You are responsible for all activity that occurs under your account.

4. Emergency Calls

You are responsible for ensuring that your own business phone lines, signage, and public listings make clear to callers that the number connected to the Service should not be used for emergencies, and for maintaining an alternative means for callers to reach emergency services.

5. Call Recording & Transcription

Calls handled through the Service may be recorded, transcribed, and processed by Alalai and its third-party sub-processors (see Section 11) in order to provide, support, and improve the Service. Recordings and transcripts may include the caller's voice, spoken content, and any personal information the caller shares during the call.

You are solely responsible for complying with all applicable call-recording, wiretapping, and consent laws in the jurisdictions where you and your callers are located, including any requirement to notify callers that a call may be recorded (for example, via an assistant greeting or on-hold message). Alalai does not provide legal advice on these requirements and recommends you consult your own counsel.

6. Your Responsibilities

• Use the Service only for lawful business purposes, and not for spam, unsolicited robocalling, harassment, or any activity that violates applicable telemarketing, consumer-protection, or data-protection law.
• Ensure that any content you upload to your knowledge base (website content, documents, or pasted text) is accurate, lawfully obtained, and that you have the right to use it.
• Provide your own end users/callers with any notices or consents required by law in connection with your use of the Service (including call recording, as noted above).
• Not attempt to reverse-engineer, disrupt, or gain unauthorized access to the Service or its underlying infrastructure.

7. Fees & Payment

Subscription fees are billed in advance on a recurring basis (monthly, unless otherwise stated) according to the plan you select. Some plans may include usage-based charges (for example, additional call minutes) that are billed in arrears. All payments are processed by our third-party payment processor, Stripe; Alalai does not directly store your full payment card details.

Fees are non-refundable except where required by law or expressly stated at the time of purchase. We may suspend or restrict access to the Service for accounts with an unpaid balance after reasonable notice.

8. Free Trials

We may offer a free or discounted trial period. Unless otherwise stated at signup, a trial will automatically convert to a paid subscription at the end of the trial period unless you cancel beforehand. Trial terms (length, features included, and payment-method requirements) will be disclosed at the time the trial is offered.

9. Term, Cancellation & Suspension

These Terms remain in effect while you use the Service. You may cancel your subscription at any time through your account settings or by contacting us; cancellation takes effect at the end of your current billing period unless stated otherwise.

Upon cancellation or termination, your account and provisioned phone number are deactivated. Consistent with our data-retention practices, your account data is retained as an inactive archive rather than immediately and permanently deleted, so that it can be restored if you resume service; you may request permanent deletion as described in our Privacy Policy.

We may suspend or terminate your access if you materially breach these Terms, use the Service unlawfully, or fail to pay amounts due after notice.

10. Intellectual Property

Alalai and its licensors retain all right, title, and interest in the Service, including its software, design, and underlying technology. You retain all rights to the content and data you submit to the Service (such as your business information and knowledge base content). You grant Alalai a limited license to use, host, and process that content solely to provide the Service to you.

11. Third-Party Services

The Service is built on and integrates with third-party providers, including voice AI, telephony/carrier, AI language-model, email-delivery, and payment-processing providers (see our Privacy Policy for the current list). Your use of the Service is also subject to the availability and acceptable-use terms of those providers, which are outside Alalai's control.

12. AI-Generated Output

The Service uses artificial intelligence to converse with callers and generate responses. AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and configuring your assistant's instructions and knowledge base, and for monitoring call outcomes, appointments, and messages for accuracy before relying on them.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED RESPONSES WILL BE ACCURATE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALALAI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SERVICE. ALALAI'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO ALALAI IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify and hold Alalai harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your content, or your violation of these Terms or applicable law.

16. Governing Law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in New Jersey.

17. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or a notice within the Service). Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

18. Contact

Questions about these Terms can be sent to [email protected], or by mail to Alalai LLC, 30 Montgomery St, Suite 1200, Jersey City, NJ 07302-3829.